About Us

Q: Where are your products made? And are they certified?

Luxotic® brand work closely with trusted sourcing teams in Australia, India, and China, where the brand collaborate with ethical manufacturers and skilled artisans using world-class facilities. These long-standing relationships allow Luxotic® to create collections that are as beautiful as they are responsibly made. You’ll find the specific origin listed on the product page or care label . Every manufacturer we work with is selected for their quality, sustainability, and ethical standards .

Q: What are your shipping rates in Australia?

Orders under $100 Standard: $9.95 Express: Varies depending on destination Orders over $100 Standard: FREE Express: Varies depending on destination

Q: What is your return policy?

We offer 90-day returns on all full-priced items in original condition. Items must be unused, unwashed, and in original packaging . Return shipping costs are not covered unless the item is faulty. For full details, visit our Returns Policy. Depending on the type of return (exchange, change of mind, faulty product), you may be entitled to a free return. Our customer service team will let you know if you qualify for this. If you do not qualify for free returns, we will deduct the postage fee from your refund (when applicable).

Q: How do I initiate a return?

Email support@luxotic.com.au with your order number and reason for return. We’ll guide you through the process.

About Luxotic

Where Art Meets Rest

At Luxotic®, bedding isn’t just designed - it’s painted, piece by piece, by hand.

Every Luxotic® print begins in the Sydney art studio, where fine artists paint bold florals, exotic botanicals, and
dreamlike landscapes with exquisite detail.

Then using advanced digital-printing technology, these originals are reproduced with near-unlimited colour possibilities, preserving every brushstroke and tonal nuance on our fine soft fabric, designed to turn your bedroom into a gallery of rest and beauty.

Our designs are made for those who dare to be different. Expressive, elegant, and unapologetically original.

Rooted in Craft. Backed by Experience

Luxotic Australia is proudly part of the Juslink family, the same team behind The Honest Label.

That means our customers benefit from the same trusted supply chain, ethical production partners, and caring warehouse and support team.

While The Honest Label leans into timeless natural textures, Luxotic embraces vibrant storytelling - made for the creative soul who values quality as much as design.

We may be bold on the outside, but our standards are grounded, transparent, and thoughtful.

Need help?

Frequently Asked Questions

GENERAL

Where are you based?

Our head office, warehouse, and customer care team are all proudly located in Sydney, Australia.

Where are your products made? And are they certified?

Luxotic® brand work closely with trusted sourcing teams in Australia, India, and China, where the brand collaborate with ethical manufacturers and skilled artisans using world-class facilities.

These long-standing relationships allow Luxotic® to create collections that are as beautiful as they are responsibly made.

You’ll find the specific origin listed on the product page or care label. Every manufacturer we work with is selected for their quality, sustainability, and ethical standards.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, and Klarna for your convenience.

Shipping & Delivery

What are your shipping rates in Australia?

Orders under $100

Standard: $9.95
Express: Varies depending on destination

Orders over $100

Standard: FREE
Express: Varies depending on destination

How long will my order take to arrive?

Orders are typically dispatched same day for orders placed by 9am AEST weekdays. Otherwise by the next day.

Delivery times within Australia vary by location:

Standard: 2-8 business days

Express: 1-4 business days (depending on your area)

How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

What is your return policy?

We offer 90-day returns on all full-priced items in original condition. Items must be unused, unwashed, and in original packaging. Return shipping costs are not covered unless the item is faulty. For full details, visit our Returns Policy.

Depending on the type of return (exchange, change of mind, faulty product), you may be entitled to a free return. Our customer service team will let you know if you qualify for this. If you do not qualify for free returns, we will deduct the postage fee from your refund (when applicable).

How do I initiate a return?

Email support@luxotic.com.au with your order number and reason for return. We’ll guide you through the process.