Privacy Page

Last Updated: March 3, 2025

At Luxotic Australia Pty Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to:

When creating an account or placing an order
When subscribing to our newsletter
When participating in a survey or promotion
When contacting customer service

The personal information we collect may include:

Name, email address, delivery address, and phone number
Billing information and payment details
Your preferences and product interests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address, browser type, and operating system
Pages you view and how you interact with our website
Referring websites or sources
Device information

This information is collected using cookies, web beacons, and similar technologies.

How We Use Your Information

We use the information we collect in various ways, including to:

Process and fulfill your orders
Provide, operate, and maintain our website
Improve and personalize your experience
Understand and analyze how you use our website
Develop new products, services, and features
Communicate with you about orders, products, services, and promotions
Process payments and prevent fraud
Address problems with our website, business, or products

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Functionality cookies: Allow us to remember your preferences
Analytics cookies: Help us understand how visitors interact with our website
Advertising cookies: Used to deliver relevant advertisements

Third-Party Disclosure

We may share your information with third parties in the following situations:

With service providers who perform services on our behalf (payment processing, shipping, marketing)
To comply with legal obligations
To protect and defend our rights and property
With your consent or at your direction

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes without your consent.

Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to restrict or object to processing
The right to data portability

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Our Office: 321 Chisholm Road, Auburn NSW 2144
Hours: Monday–Friday | 10am – 4pm
Phone: + 61 413 442 249
Email: support@luxotic.com.au

Mail:

Luxotic Australia Pty Ltd
321 Chisholm Road
Auburn NSW 2144
Australia