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As a welcome to LUXOTIC, first-time customers can enjoy 10% off their first order when they join our email list.
Enter your email in our welcome form and your discount code will appear immediately and also be sent to your inbox.
The offer is valid for 7 days, excludes clearance items and cannot be combined with other discount codes.
Our head office and customer care team are based in Auburn, Sydney.
LUXOTIC was founded on Oxford Street, Paddington in 2014, and has since grown into a distinctive Australian bedding and homewares brand centred around original hand-painted artwork, colour and expressive design.
Our products are made with experienced manufacturing partners in Australia, India, China and Pakistan, depending on the fabric and collection.
We work closely with our sourcing teams and manufacturing partners throughout the process, from product specifications and materials through to production and quality checks.
You’ll find the specific country of origin on the product page or care label.
Original hand-painted artwork is at the heart of LUXOTIC.
Our designs are created to bring art, colour and individuality into the bedroom, with distinctive compositions and visual detail that set them apart from more generic or trend-led bedding.
Many of our product pages also include Design Inspiration and The Artist’s Story, where you can discover the ideas and creative references behind each design.
Yes. Original hand-painted artwork is at the heart of LUXOTIC.
Our collections are developed from original artistic concepts and transformed into exclusive bedding and homewares designs.
Where available, you can read more about the creative inspiration behind each design in the Design Inspiration and The Artist’s Story sections on the product page.
Care instructions vary depending on the fabric and product.
Always follow the care instructions provided on the product page and care label.
Following the recommended washing, drying and ironing instructions will help preserve the fabric, colour and finish of your LUXOTIC pieces.
Unless specifically stated, discount codes cannot be combined.
Only one promotional code can be applied per order.
1. Browse our collection and select the items you wish to purchase.
2. Choose your desired size and color, then click "Add to Cart".
3. Once you've added all items, click the cart icon to review your selections.
4. Proceed to checkout, enter your shipping and payment details, and confirm your order.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, and Klarna for your convenience.
If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to help.
Once an order has been processed or dispatched, changes may no longer be possible.
For wholesale, trade or interior design enquiries, please contact our team with details of your business or project.
We’ll be happy to discuss suitable LUXOTIC collections and availability.
Orders under $100 AUD
Standard: $9.95 AUD
Express: Varies depending on destination
Orders over $100 AUD
Standard: FREE
Express: Varies depending on destination
Orders are typically dispatched same day for orders placed by 9am AEST weekdays. Otherwise by the next day.
Delivery times within Australia vary by location:
Standard: 2-8 business days
Express: 1-4 business days (depending on your area)
Yes we ship worldwide.
Orders under $150 AUD
Standard: $19.95 AUD
Express: $14.95 AUD
Orders $150+ AUD
Standard: FREE
Import Duties & Taxes:
Please note that international orders may be subject to customs duties or import taxes by the destination country. These fees are the responsibility of the recipient.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
We offer 90-day returns on all full-priced items in original condition. Items must be unused, unwashed, and in original packaging. Return shipping costs are not covered unless the item is faulty. For full details, visit our Returns Policy.
Depending on the type of return (exchange, change of mind, faulty product), you may be entitled to a free return. Our customer service team will let you know if you qualify for this. If you do not qualify for free returns, we will deduct the postage fee from your refund (when applicable).
For refunds where an automatic discount has been applied - such as Buy One Get One Free or a Bedding Bundle - you will be refunded per item based on the percentage discount of the entire order.
Returns will need to be sent to the following address:
LUXOTIC Australia Pty Ltd
321 Chisholm Road
Auburn NSW 2144
Australia
Please note that if you choose to post the return yourself (rather than through our self-serve Returns Portal), we cannot refund for postage.
Email support@luxotic.com.au with your order number and reason for return. We’ll guide you through the process.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not issue refunds on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we receive and inspect your returned item, your refund will be processed within 5–10 business days via your original payment method.
We take your privacy seriously and are committed to protecting your personal information. To learn more about how your data is collected, used, and stored, please visit our full Privacy Policy.
For all terms related to purchases, use of our website, and customer responsibilities, please see our complete Terms of Service.
