Terms and Conditions

1. Definitions

In these Terms and Conditions:

• "Company", "we", "us", or "our" refers to Luxotic Australia Pty Ltd.
• "Website" refers to the website www.luxotic.com.au
• "Customer", "you", or "your" refers to the person accessing the Website or placing an order.
• "Products" refers to the items offered for sale on our Website.
• "Order" refers to a customer's request to purchase Products from us.

2. Account Registration

2.1. To place an order, you may need to register an account with us. You agree to provide accurate and complete information during the registration process.

2.2. You are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.

2.3. You must be at least 18 years old to create an account and make purchases on our Website.

3. Products and Pricing

3.1. All Products are subject to availability. We reserve the right to discontinue or modify any Product at any time.

3.2. Prices for Products are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

3.3. We reserve the right to change prices at any time without prior notice.

3.4. Product images on our Website are for illustrative purposes only. Actual Products may vary slightly from the images displayed.

3.5. Despite our best efforts, some Products listed on our Website may be incorrectly priced. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or canceling it.

4. Orders and Payment

4.1. By placing an Order, you make an offer to purchase Products at the price listed.

4.2. We reserve the right to accept or decline your Order for any reason.

4.3. Once we accept your Order, you will receive an Order confirmation email. The contract between us will only be formed when we send you this confirmation.

4.4. Payment must be made at the time of placing your Order. We accept credit cards, debit cards, PayPal, and other payment methods as indicated on our Website.

4.5. By providing payment information, you represent and warrant that you have the legal right to use the payment method used in connection with any Order.

5. Shipping and Delivery

5.1. We currently only ship within Australia.

5.2. Delivery times are estimates only and are not guaranteed.

5.3. Risk of loss and damage to Products passes to you upon delivery.

5.4. You are responsible for providing accurate delivery information. We are not liable for any delays or failures in delivery resulting from your provision of incorrect delivery information.

6. Returns and Refunds

6.1. You may return Products within 90 days of receipt if they are unused, in their original packaging, and in a resalable condition.

6.2. Faulty Products can be returned within the warranty period for repair, replacement, or refund at our discretion.

6.3. To initiate a return, please contact our customer service team.

6.4. Return shipping costs are the responsibility of the customer, except in cases of faulty Products.

6.5. Refunds will be processed using the original payment method, typically within 7-14 business days of receiving the returned Products.

7. Intellectual Property

7.1. All content on our Website, including text, graphics, logos, images, and software, is the property of Luxotic Australia Pty Ltd and is protected by Australian and international copyright, trademark, and other intellectual property laws.

7.2. You may not reproduce, distribute, modify, or create derivative works of any materials on our Website without our prior written consent.

8. User Content

8.1. If you submit product reviews, comments, or other content to our Website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

8.2. You represent and warrant that any content you submit does not violate any third-party rights and complies with all applicable laws and regulations.

8.3. We reserve the right to remove any content that we deem inappropriate, offensive, or in violation of these Terms and Conditions.

9. Limitation of Liability

9.1. To the maximum extent permitted by law, we exclude all representations and warranties relating to our Website and Products.

9.2. We will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or Products.

9.3. Our total liability to you for all losses, damages, and causes of action will not exceed the amount paid by you, if any, for accessing our Website or purchasing Products.

9.4. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence or for any other liability that cannot be limited or excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Luxotic Australia Pty Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our Website, violation of these Terms and Conditions, or infringement of any rights of a third party.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our Website. Your continued use of the Website after any changes indicates your acceptance of the modified Terms and Conditions.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Luxotic Australia Pty Ltd regarding your use of our Website and purchase of Products, superseding any prior agreements.